We want you to be completely satisfied with your purchase. If for any reason you need to return a washroom product, please review our return policy below.
1. Return Eligibility
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in resalable condition.
- Certain items, such as custom orders or clearance products, may be non-returnable. Please contact Sanital for clarification.
2. Return Process
- Contact Us: Reach out to our customer service team at
sa***@sa*****.ca
. - Pack the Item: Ensure the product is securely packaged to avoid damage during shipping.
- Ship the Item: Return the item to B109 – Solar Drive, Mississauga, Ontario, Canada, L4W 0G7
3. Refunds
- Once we receive and inspect the returned item, we will process your refund within 3-7 business days.
- Refunds will be issued via E-Transfer. Please note that shipping charges are non-refundable.
4. Exchanges
- If you would like to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item.
5. Defective or Damaged Items
- If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
6. Contact Information
For any questions or assistance with your return, please contact our customer service team:
- Phone: (647) 237-7995
- Email:
sa***@sa*****.ca
Thank you for choosing our washroom products! We appreciate your business and are here to help ensure your satisfaction.
